Delivery & Shipping Policy

At Shyamshri, we aim to provide a smooth and reliable delivery experience. This Delivery & Shipping Policy explains how orders are processed, shipped, and delivered to customers.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Orders placed on Sundays, public holidays, or during special sales may require additional processing time.

Once your order has been dispatched, you may receive shipping confirmation and tracking details through email, SMS, WhatsApp, or other available communication channels.

2. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product weight and size

  • Delivery service selected

  • Promotional offers

The applicable shipping charges, if any, will be displayed during checkout before the order is completed.

From time to time, Shyamshri may offer free shipping on selected products, orders, locations, or promotional campaigns.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on the customer's location and courier service availability.

Remote and certain non-serviceable or difficult-to-reach locations may require additional delivery time.

The delivery estimate shown at checkout is an approximate timeframe and is not a guaranteed delivery date.

4. Tracking Your Order

After your order has been shipped, tracking information may be provided through:

  • Email

  • SMS

  • WhatsApp

  • Order tracking page

  • Other available communication channels

Customers can use the provided tracking details to check the current status of their shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid mobile number

Shyamshri will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

6. Courier Delivery

Orders may be delivered through third-party courier and logistics partners.

Delivery personnel may contact the customer using the mobile number provided during checkout.

Customers should ensure that someone is available at the delivery address to receive the shipment.

7. Delayed Delivery

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Festivals

  • Strikes

  • Transportation issues

  • Courier delays

  • High order volumes

  • Incorrect address information

  • Remote location restrictions

  • Government restrictions

  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in case of delivery delays.

8. Failed Delivery

If delivery cannot be completed because:

  • The customer is unavailable,

  • The address is incorrect or incomplete,

  • The customer refuses the shipment,

  • The courier cannot contact the customer, or

  • The delivery location is not serviceable,

the courier may attempt delivery again or return the shipment to Shyamshri.

Additional shipping or handling charges may apply where permitted.

9. Damaged Package

Customers are advised to inspect the package at the time of delivery.

If the package appears seriously damaged, opened, or tampered with, customers should:

  1. Take photographs/videos of the package.

  2. Inform Shyamshri customer support as soon as possible.

  3. Provide the order number and relevant evidence when requested.

We will review the issue and take appropriate action according to our Return & Refund Policy.

10. Incorrect or Missing Product

If you receive an incorrect product, missing item, or materially different product, please contact us within [48 hours / 7 days] of delivery.

Please provide:

  • Order number

  • Product details

  • Photographs/videos of the received package and product

  • Description of the issue

After verification, we may provide a replacement, exchange, or refund as applicable.

11. International Shipping

Currently, Shyamshri ships orders to [India only / selected international locations].

If international shipping is available, additional shipping charges, customs duties, taxes, and other applicable charges may be payable by the customer unless otherwise stated at checkout.

12. Shipping Restrictions

Some products or locations may not be eligible for delivery due to courier, legal, logistical, or other restrictions.

If an order cannot be delivered to the selected location, Shyamshri may contact the customer and offer an alternative solution or cancellation/refund where applicable.

13. Order Cancellation

Orders may be cancelled before they are processed or shipped, subject to our cancellation policy.

Once an order has been dispatched, cancellation may not be possible.

For further information, please refer to our Return & Refund Policy.

14. Delivery Confirmation

An order may be considered delivered once the courier partner records successful delivery at the address provided by the customer.

If you believe your order has been incorrectly marked as delivered, contact Shyamshri customer support immediately so that we can investigate the issue with the courier partner.

15. Contact Us

For questions regarding delivery or shipping, please contact us:

Business Name: Shyamshri
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]

Customer Support Hours: [Business Hours]

Please keep your order number available when contacting customer support.

Note: Delivery timelines and shipping conditions are subject to applicable laws, courier availability, and serviceability of the delivery location.