Privacy Policy

At Shyamshri, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing and Shipping Address

  • PIN Code

  • Order and purchase details

  • Payment-related information required to process your order

  • Device and browser information

  • IP address

  • Website usage and interaction information

  • Any information you voluntarily provide through contact forms, WhatsApp, email, or customer support

We collect only information that is reasonably necessary for providing our products and services.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm and track your purchases

  • Process payments and refunds

  • Provide customer support

  • Respond to your questions and requests

  • Send order-related notifications

  • Improve our products, website, and services

  • Prevent fraud, misuse, and unauthorized activities

  • Maintain business and transaction records

  • Send promotional offers and marketing communications where permitted and appropriate

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Shyamshri does not normally store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information may be processed directly by the relevant payment gateway according to its privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website traffic

  • Improve website performance

  • Provide relevant marketing and promotional content

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers such as:

  • Payment gateway providers

  • Delivery and logistics partners

  • Website hosting and technology providers

  • Customer support service providers

  • Marketing or analytics service providers

  • Government authorities or legal agencies when required by applicable law

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

6. Data Security

Shyamshri takes reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide services

  • Maintain business and financial records

  • Resolve disputes and customer complaints

  • Prevent fraud and misuse

  • Comply with applicable legal requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about how your personal data is being processed

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Raise a privacy-related grievance or complaint

Requests can be made using the contact details provided below.

9. Marketing Communications

If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, or other permitted communication channels regarding:

  • New products

  • Discounts and offers

  • Sales and promotions

  • Special events

  • Other Shyamshri updates

You may request to stop receiving promotional communications at any time.

10. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

Shyamshri is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children's Privacy

Our website is not intentionally designed to collect personal information directly from children without appropriate authorization.

If we become aware that personal information has been collected from a child in a manner that is not permitted under applicable law, we will take reasonable steps to address the situation.

12. Changes to This Privacy Policy

Shyamshri may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Shyamshri
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

Privacy/Grievance Contact: [Name or Designated Contact Person]
Email: [Privacy/Grievance Email]

14. Consent

By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.