Return & Refund Policy

At Shyamshri, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

A product may be eligible for return if:

  • The product received is damaged or defective.

  • The wrong product, size, color, or variant was delivered.

  • The product is materially different from the description provided on our website.

  • The product meets any additional return conditions specified on the product page.

The product must generally be returned in its original condition, unused and unwashed, with original tags, packaging, and accessories intact.

2. Non-Returnable Products

Certain products may not be eligible for return or exchange, including:

  • Products that have been used, washed, ironed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Products damaged due to improper handling by the customer.

  • Products returned after the applicable return period.

  • Products specifically marked as Non-Returnable, Final Sale, or Sale Item, where applicable.

  • Customized or personalized products, unless they are defective or incorrectly supplied.

3. Return Period

Return requests must be submitted within [7 days] of delivery unless a different return period is mentioned on the product page.

Requests submitted after the applicable return period may not be accepted.

4. How to Request a Return

To request a return, contact us through:

Email: [Your Email Address]
WhatsApp/Phone: [Your Phone Number]

Please provide:

  • Order number

  • Customer name

  • Registered mobile number/email

  • Product name

  • Reason for return

  • Clear photographs or video of the product, if requested

Our customer support team will review the request and inform you whether the return is approved.

5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or an unboxing video to verify the issue.

If the issue is confirmed, Shyamshri may offer:

  • Replacement of the product, subject to availability; or

  • Exchange for an eligible product; or

  • Refund of the eligible amount.

6. Return Shipping

If the return is due to our error, such as a wrong or defective product, Shyamshri may arrange or bear the applicable return shipping cost.

For returns due to reasons such as change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may be deducted from the refund or may be payable by the customer, depending on the applicable product policy.

7. Refund Policy

Once the returned product is received and inspected, we will notify you about the status of your refund.

If the return is approved, the eligible refund will be processed through the original payment method or another suitable method.

Refunds may include the eligible product value. Shipping, convenience, or other charges may be non-refundable where applicable.

8. Refund Processing Time

After approval, refunds are generally processed within [5–7 business days].

The time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the relevant payment provider or financial institution.

9. Cash on Delivery Orders

For Cash on Delivery orders, refunds may be processed through a suitable bank account, UPI, or other payment method after the required customer details have been verified.

Customers may be required to provide accurate payment details for processing the refund.

10. Exchange

Exchange requests are subject to product availability.

If the requested replacement size, color, or product is unavailable, Shyamshri may provide another eligible option or process a refund, depending on the circumstances.

11. Product Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

A return may be rejected if the product:

  • Shows signs of use or washing.

  • Has been damaged after delivery.

  • Is missing original tags or packaging.

  • Does not match the product originally shipped.

  • Has been altered or modified.

  • Does not meet the conditions of this policy.

12. Order Cancellation

Cancellation requests may be accepted only before the order is processed or shipped.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

13. Non-Delivery or Refused Delivery

If an order is returned to Shyamshri because the customer was unavailable, provided an incorrect address, refused delivery, or failed to accept the shipment, additional shipping or handling charges may apply where permitted.

Refund eligibility in such cases will depend on the circumstances and applicable policy.

14. Sale and Discounted Products

Products purchased during special sales, clearance sales, promotional offers, or at discounted prices may have different return or exchange conditions.

The applicable conditions will be displayed on the product page or communicated at the time of purchase.

15. Policy Changes

Shyamshri reserves the right to update this Return & Refund Policy from time to time.

Any changes will be published on this page with the revised Effective Date.

16. Contact Us

For return, exchange, or refund-related questions, please contact us:

Business Name: Shyamshri
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]

Customer Support Hours: [Business Hours]

We recommend keeping your order number available when contacting customer support.

Note: This policy is subject to applicable laws and regulations in India.